Customer Resource Centre
Fluoro Medical recommends 2 Splints per First Aid Kit for Australian Businesses.
INSTRUCTIONS FOR USE
Assembling the CAS Splint
- Squeeze the CAS Splint along folds to form a triangular shape. Pull on each of the orange straps (A) until the yellow clip (B) locks firmly into place. This will complete the triangular shaped CAS Splint ready for use.
- Place injured limb on top of the triangular CAS Splint where it states “PLACE LIMB HERE”. If the CAS Splint is too long for the patient’s limb (e.g. a child) ensure excess extends out past the patient’s fingers; so not to impede the application of a sling if required.
- Loop the orange straps (A) around the base of the splint, then continue over the injured limb and secure using the yellow clip (B). To ensure the straps are secure, wrap multiple times through openings in yellow clips
- Where do I find information on item size and dimensions?
Dimensions of products are not provided online, however they can be requested through the “Find out more about the CAS Splint” button, located at the bottom of the “Product Overview” page.
- What are your shipping rates?
Our standard shipping rates within Australia are $10 for the first item and $5 for every additional item. You can find all information regarding shipping and tracking of orders, including shipping times, here.
- Do I get a discount when I order multiple items?
Yes you do! Simply head to your cart and select the bulk buy option and products will automatically update.
- What are your wholesale prices?
If you want to become a retailer / distributor of the CAS Splint, please contact us.
- How can I track my order?
We provide order tracking numbers to all our customers who have created a personal account with us.
If you have an account, you find the order status and Australia Post tracking number in the ‘My Account’ menu under the option “My Orders”. In that section we have also provided the link to the Australia Post website, where you can enter the tracking number. If you have the number ready now, just click here. For more information, please read our Shipping Policy
If you want to create a personal account with us, please click here. Please, note that order status and tracking information will only be available for order you place AFTER you have created the account. So, for your last order: simply contact us directly by clicking here. Under “My query is about”, select ‘Status of my order’. We can help you faster if you also include the order number in the message.
- How long does it take to deliver my order?
We normally confirm receipt of your order within a few minutes of ordering. Then, we aim to pick, pack and send your order via Australia Post eParcel within 2-3 working days. Shipping transit times depend on the distance you are from our distribution centre in Adelaide.
- My order never arrived. What do I do now?
For all Australian deliveries we rely on the services of Australia Post. Parcels do sometimes get lost. Other times, deliveries take longer than expected. You find guidance on average shipping times here. If we provided you with a tracking number (If you have a personal account with us, the number is in ‘My Account’ under “My Orders’.), check the status of your delivery with Australia Post by following this external link to their website. You’re not satisfied with their answer? Contact us by clicking here and we try our best to help you recover your order.
- The product I ordered is not what I expected. Can I return the good(s)?
In cases where you have a problem with an item, please first read our ‘Refunds & Returns’ policy here. We have done our best to display as accurately as possible the item details and colour(s) of each product on our website. And we don’t offer refunds, returns or exchanges for when you change your mind.
We ask you to not send item(s) back to Fluoro Medical without first contacting our team. Contact us through the ‘Contact Us’ tab. Make sure you include (in the message body) a daytime and after hours contact number, an order OR invoice number and a brief description of the reason for your claim.
- My order arrived damaged. What do I do?
We guarantee you get the item you ordered and you get it in perfect condition. Our orders are carefully picked and packed before they are dispatched. In the rare event of a wrong item being picked or an item got damaged in transit, we will resend the correct item or replace any damaged product. To lodge a claim for wrong or faulty products, contact us. Under “Contact Us”. We may ask you to send us a photo of the wrong item or the damaged product. This helps us verify what went wrong, so it doesn’t happen again in the future. Before you lodge a request for refund or exchange, please read our ‘Refunds & Returns’ policy first.
- Do you ship overseas? And what countries do you ship to?
Currently our products are only available in Australia. If you would like to distribute our products overseas, please contact us.
- I have problems ordering online. Can you help?
YES! If you have any issues ordering online or questions about us, our products or shopping with us online, simply contact us via the ‘Contact Us’ tab available in the header of the website.
PAYMENT, PRICES AND PROMOTIONS
You must enter your payment details at the time you place your order. However, payments will not be processed until availability of the products you ordered have been confirmed and your order has been accepted. All prices are and payment must be made in Australian currency.
Fluoro Medical uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Fluoro Medical or any outside party.
eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fluoro Medical. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Please note, prices are subject to change and a shipping fee will apply to all shipments of Fluoro Medical products – unless otherwise specified on this website.
All charges in regards to shipping, order processing and handling are intended to cover the cost of fulfilling and delivering your order. Fluoro Medical continuously reviews the practises on how these costs can be kept to a minimum. We do your best to estimate shipping charges as accurate as possible when an exact cost is unavailable at the time of your order.
Occasionally, we will offer special promotions to our customers. Such offers can include a direct discount, free or reduced shipping or other promotional activity associated with a product purchase. These offers may be for a limited time only or until stock lasts.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and for order fulfilment only. If we have trouble processing an order, we will use this information to contact you. More details on our Privacy & Security policy can be found in our Customer Care centre under ‘Privacy & Policy’ on this website.
When you purchase a product or service from Fluoro medical, we will send you a confirmation email with the details of your order. This is not a guarantee that we can fulfil your order immediately and in full. We will expressly notify customers of order acceptance and the timing of the order fulfilment. Fluoro Medical reserves the right to accept or decline, in whole or in part, any order placed by you.
If a product you ordered is out of stock at the time of your order, you receive a notification that the product is put on back order and supply it when stock becomes available, unless you advise us that you wish to cancel the order. You may cancel an order any time before the goods are shipped by notifying us via Fluoro Medical Customer Care centre.
SHIPPING AND TRACKING
$7.60 P&H standard au only (2-5 days delivery)
$10.85 express post Australian (Next business day)
REFUNDS & RETURNS
For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us immediately of any damage; we will arrange for a prompt replacement. Fluoro Medical does not replace items if you change your mind.
Fluoro Medical will accept product returns and provide you with a refund or replacement where the product:
- is faulty, damaged or is not of a reasonably acceptable quality; OR
- cannot perform the way promised (is not fit for its intended purpose); OR
- is significantly different from the published sample or description on this website
Please do not send item(s) back to Fluoro Medical without first contacting our team.
We may ask you to provide photo evidence of the fault (where possible) or damaged the item.
Fluoro Medical reserve the right not to offer a refund or replacement where the item fault is a result of misuse, poor storage or neglect. Returns for change of mind are expressly not available.
Any refund or replacement provided by us does not include shipping and handling charges, and these could be charged at the time of return. Any refunds or credits will be issued when the goods are received by Fluoro Medical in original condition, including product packaging where applicable.
If you need to request a refund, return or replacement, please contact us..
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Fluoro Medical shall not be liable for any damages of any kind related to your use of this site.
This website is operated by Fluoro Medical Pty Ltd (ABN: 17 607 460 168).
Your use of this website is governed by these terms and conditions. Fluoro Medical (collectively, “Fluoro Medical,” “We” or “Us”) ask you to take a few minutes to read and review these terms and conditions carefully. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the haveyoumetmissjones.com.au website.
Use of the FluoroMedical.com website
This website (fluoromedical.com) is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Fluoro Medical products and services and/or otherwise contact Fluoro Medical, on their own behalf (or, in the case of a corporate transaction, on behalf of their intended recipients).
No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Fluoro Medical expressly prohibits third parties from opting out of Fluoro Medical services and/or contracts on behalf of a Fluoro Medical customer or other person or entity, without both Fluoro Medical’s full knowledge as to the action being taken and express permission. This prohibition is intended to protect the privacy and freedom of our customers and the personal relationship Fluoro Medical works to develop with its customers and others authorized to use this website.
You may download, print and store selected portions of the content of this website, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. We reserve complete title and full intellectual property rights in any content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content unless you have the explicit written permission from Fluoro Medical to do so.
PRIVACY AND SECURITY
Collection of Information
In order to use the Fluoro Medical website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounting purposes, including Email.
Any information collected by Fluoro Medical is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
There may be times (such as when you purchase or order a product, subscribe to a service or participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
Fluoro Medical may track the Internet domain address from which you visited us and analyse this data for preferences, trends, and site usage statistics. At all times, individual users will remain anonymous.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
PO Box 7265 Adelaide SA 5000
[Re: Privacy Compliance Officer]